The following rules and regulations contained in this document apply to all visitors and users of the Eldemforte web shop (eldemforte.com):
Eldemforte (eldemforte.com) website is owned by the company:
KAMELINA DOO
No street 220v, 11507 Stubline
Wholesale trade of perfumery and cosmetic products
Company registration number: 21594741
Tax identification number: 112037986
www.eldemforte.com
info@eldemforte.com
Phone number: +381 63 244 443
By using the website, you accept and agree to abide by these rules and regulations. They may be updated from time to time without prior notice, so it is necessary to periodically review them.
Website content and copyrights
You agree not to reproduce, distribute, sell, trade, resell, or use the website content for commercial purposes.
You agree not to disrupt or interfere with the website services, security systems on the site, or web content.
The administrators of Eldemforte (eldemforte.com) constantly work to maintain the accuracy of the information displayed on the website.
However, the site does not guarantee that the product descriptions or other content on this site are 100% accurate, complete, reliable, or error-free.
Please note that the photos posted are for informational purposes and may depict certain accessories that may not be included in the standard product package.
User privacy protection
On behalf of Eldemforte.com, we undertake to protect the privacy of all our customers. We collect only the necessary, basic data about customers/users and the data necessary for business and informing users in accordance with good business practices and for the purpose of providing quality service. We give customers the choice, including the option to decide whether they want to be deleted from mailing lists used for marketing campaigns. All customer/user data is strictly kept and available only to employees who need such data to perform their job. All Eldemforte.com employees (and business partners) are responsible for respecting the principles of privacy protection.
Your account
Using the site may require you to have a user account in certain sections. If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account and password. If you suspect that the security of your user account has been compromised, please notify the site administrator as soon as possible. Eldemforte (eldemforte.com) is not responsible for any damage that may arise from unauthorized use of your user account.
Limitation of liability
The site and the company operating the site shall not be liable under any circumstances for any direct, indirect, incidental, special, consequential, or punitive damages arising from the use of this site or any other linked sites, including, without limitation, lost profits or revenues, replacement costs, business interruption, loss of data, or damages resulting from the use or reliance on information from the site.
By ordering products, Kamelina DOO as the owner of the eldemforte.com portal is in no way obliged to accept the created order. The order can be canceled at any time without prior notice.
Site availability
Eldemforte (eldemforte.com) reserves the right to discontinue, change, suspend, or terminate, temporarily or permanently, any aspect of the website, including the availability of all features on the site, at any time and without prior notice. You agree that Kamelina DOO will not be liable to you or any third party for any modification, suspension, or discontinuation of the site (or any part thereof).
Comments, communication, and other content left by visitors
Visitors can comment on products and send email messages on Eldemforte.com.
Eldemforte has the right not to publish comments that are malicious, spread hatred, contain indecent statements, or in any way violate the rights of others.
Such comments will be removed without any notice. False representation and registration with someone else’s email address are not allowed on Eldemforte.com. Kamelina DOO as the owner of the eldemforte.com site may initiate appropriate legal proceedings against such activities.
Product prices
All product prices are stated in EUROS and listed without VAT, as Kamelina DOO is not in the VAT system.
Statement on conversion
All payments will be effected in Serbian currency – dinar (RSD). The amount your credit card account will be charged for is obtained through the conversion of the price in Euros into Serbian dinar according to the current exchange rate of the Serbian National Bank. When charging your credit card, the same amount is converted into your local currency according to the exchange rate of credit card associations. As a result of this conversion, there is a possibility of a slight difference from the original price stated on our website.
Payment methods
By credit card
You can make payments with your personal or company credit card in an absolutely secure manner. Online payments using a credit card are a protected method because your card data is not stored by transaction processors, as they are protected and encrypted. To pay for your order, you need to enter your credit card number, expiration date, and CVV2/CVC2 code (last three digits located on the back of your card, in the line where your signature is).
Cash on delivery payment to the courier
Delivery is available on the territory of the Republic of Serbia and Bosnia and Herzegovina.
Protection of confidential transaction data
When entering credit card data, confidential information is transferred over the public network in a protected (encrypted) form using SSL protocol and PKI system, as the currently most advanced cryptographic technology.
Data security during purchasing is guaranteed by the credit card processor, Banca Intesa ad Belgrade, so the entire payment process is carried out on the bank’s pages. At no time are credit card data available to our system.
Refunds
Refunds are made depending on the payment method as follows:
Paid by credit card – In the event of returning goods and refunding funds to a customer who has previously paid with a credit card, partially or in full, regardless of the reason for return, Kamelina DOO is obliged to refund exclusively through VISA, EC/MC, and Maestro payment methods.
Paid cash on delivery to the courier – In the event of returning goods and refunding funds to a customer who has previously paid in cash to the courier upon delivery, partially or in full, regardless of the reason for return, Kamelina DOO is obliged to refund exclusively by transfer to the customer’s current account.
Delivery of goods
We deliver by courier services throughout Serbia, Bosnia and Herzegovina, and other territories/countries worldwide.
Delivery of goods in Serbia and Bosnia and Herzegovina
Estimated delivery time is 2 to 5 working days – unless otherwise stated for the product itself
Delivery of goods in other territories worldwide
Estimated delivery time is 10 – 14 working days – unless otherwise stated for the product itself
Delivery cost
Serbia – delivery costs 400 dinars (4 EUR)
BiH – delivery costs 600 dinars (5 EUR)
Others – delivery costs 1200 dinars (10 EUR)
Free delivery
Free delivery is possible for orders of 2 or more oils. The value equal to or greater than 100 EUR.
Returns
According to the Consumer Protection Act (“Official Gazette of RS”, No. 88/2021), purchases through our website eldemforte.com are considered distance selling.
The law for distance selling establishes the right of the buyer, who is considered a consumer, to withdraw from the contract within 14 days from the day the product is delivered to him, or when it is handed over to the person designated by the buyer, who is not the carrier.
Therefore, if you want to return the purchased product from the seller Kamelina DOO, you can do so within 14 days of receiving the shipment by filling out the form that will be sent to you by email when confirming the order.
The product must be returned exclusively to the sender’s address, which you can see on the address label. If you are not sure which address to return the shipment to, please contact our customer support.
It is important to know that you are obliged to bear the return shipping costs.
The product you return must be in its original packaging and without visible signs of use, with all accompanying documentation. Your obligation is to return it within 14 days from the date you provided us with the completed form or informed us in another way that you are withdrawing from the purchase.
We will refund you the paid amount within 14 days from the date of receiving the completed form or other form of notification. We can postpone the payment until we receive the returned goods or until you send us proof that you have sent the goods back.
The refund of funds depends on the payment method:
If the order was paid by credit card, the refund will be made by refunding the amount to the card. If the order was paid cash on delivery, the funds will be deposited exclusively into the customer’s current account, so you need to provide us with the current account number by email so that we can make the refund smoothly.
The replacement of the item is not possible.
Compliance
If the product description or its characteristics do not state otherwise, the warranty is valid for 2 years from the date of purchase of the product. Seller’s statement
Out-of-court resolution of consumer disputes
Consumer disputes can be resolved through out-of-court resolution of consumer disputes. As a trader, we are obliged by law to participate in this procedure. Out-of-court resolution of consumer disputes is conducted in a transparent, efficient, fast, and fair manner before a body for out-of-court resolution of consumer disputes. The Ministry compiles a list of bodies and publicly publishes it. It is available at:
https://vansudsko.mtt.gov.rs/adrbodies The procedure before the body can be initiated only by the consumer if he has previously submitted a complaint or objection to the trader. The consumer, one year after (unsuccessful) submission of the complaint, loses the right to submit a proposal for out-of-court resolution of the dispute. Out-of-court resolution of consumer disputes can last for a maximum of 90 days from the date of submission of the proposal. Out-of-court resolution of consumer disputes is not applicable, among other things:
in consumer disputes subject to the Consumer Protection Act if out-of-court resolution of disputes is regulated by a special law, especially in the field of provision of electronic communication services, postal services, financial services, except financial agreements, travel services; for resolving disputes by procedures established by the trader himself; for direct negotiations between consumers and traders; for attempts at reconciliation between parties in litigation; in proceedings initiated by the trader against the consumer.
Each party in the out-of-court resolution of consumer disputes bears its own costs (representation costs, travel expenses, etc.). The work of the body for out-of-court resolution of consumer disputes is free of charge for the parties to the dispute.
Unilateral termination – Withdrawal from the purchase
The buyer has the right to unilaterally terminate the purchase contract within 14 days from the date of conclusion of the product purchase contract without stating the reason for termination. By unilateral termination, the buyer is released from all contractual obligations, except direct return costs. The buyer loses the right to unilateral termination only with his explicit consent before the expiration of the period allowed for unilateral termination of the contract.
The form for unilateral termination of the contract can be downloaded here and if it does not arrive with the product, it will be considered delivered or available for download. The statement of unilateral termination of a distance contract concluded outside business premises can be sent by email (
info@eldemforte.com) or by registered mail to the Seller’s address.
When returning the goods, it is mandatory to return them in good and original condition and undamaged packaging. Otherwise, we are not obliged to accept the package. If you do not have the original product box for the refund, the amount will be reduced by 50% of the selling price that was charged.
Damaged package upon delivery
Be sure to check the package contents after receiving the goods from the courier service! If you received a package and upon opening it, you noticed that the product is visibly damaged, please contact the Call center immediately, no later than 24 hours from the time of receipt, or send an electronic message to
info@eldemforte.com and inform us that the package is damaged. We will send a courier to make a record of the damage and take over the damaged package. Upon receipt of the package, Kamelina DOO will send you another product.
If you have any questions about our Terms of Use, please contact us using the email address
info@eldemforte.com.
